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January 29, 2006


Grant Griffiths

Great post on what we were discussing the other day. Thanks for keeping it going and your comments are right on track. One of the problems with the technology we have available today is that our clients expect instant response and service. Perhaps we have created a monster by using what is avialable. But who amoung us wants to revert back to the typewriter and carbon paper. And the days of the rotary dial telephone and no cell phones are gone forever. As you indicate, the only way we can controll what our clients expect is to educate them on what is acceptable.

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