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March 03, 2009


Mark V Bullock

Boy is this a big issue. Many years ago, I personally had several experiences with this "disconnect" between what my clients thought I meant when I said ".....". When I actually meant something entirely different.

As time has gone on I make it a practice to always clarify. If I have any inkling that we might be "speaking a different language" I use questions like "so what did you hear when I said?". I also feed back to them, in my words what I heard them say. This has made a world of difference for me & my clients in my past & present private practices.

Thanks Allison for highlighting such a critical skill we all need to practice - effective communication!

Mark V Bullock

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  • Allison C. Shields
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