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June 10, 2009

Comments

Randi Busse

Since service is so bad in many businesses, it wouldn't take much to be better than your competitors. However, imagine what would happen if you really turned up the service? Your clients would be delighted, they'd tell their friends about their experience with you and your phone would start ringing with referrals!

It starts with the way your phone is answered. I challenge you to call your business as a prospective client and experience what your prospective clients experience. Does the person answering your phone have a smile in their voice? Or do they sound like they are being interuppted? Do they sound genuinely happy to help you? Are they a good listener? Do they personalize the experience and use your name? Do they recap the reason for your call? Do they demonstrate professional hold and transfer techniques?

What are you waiting for? Go call your office!

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  • Allison C. Shields
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