« Raising the Bar - Dress the Part | Main | How lawyers can 'bulletproof' their best clients »

June 10, 2009


Randi Busse

Since service is so bad in many businesses, it wouldn't take much to be better than your competitors. However, imagine what would happen if you really turned up the service? Your clients would be delighted, they'd tell their friends about their experience with you and your phone would start ringing with referrals!

It starts with the way your phone is answered. I challenge you to call your business as a prospective client and experience what your prospective clients experience. Does the person answering your phone have a smile in their voice? Or do they sound like they are being interuppted? Do they sound genuinely happy to help you? Are they a good listener? Do they personalize the experience and use your name? Do they recap the reason for your call? Do they demonstrate professional hold and transfer techniques?

What are you waiting for? Go call your office!

The comments to this entry are closed.

  • Allison C. Shields
  • 631-642-0221

Receive posts in Email

My Photo


  • This website is for education and information purposes only, is not intended to provide legal advice. No attorney-client relationship exists or is created by the use of my site or the products services described. This site should not be used as a substitute for competent legal advice from a professional attorney in your state.