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July 20, 2011


Laurie Redman

I have to admit, when I first read this post, my response was "Oh, another exercise in positive thinking, boring!" But later, after yet another email from Ungrateful and Snippy Client, I got to thinking about another call today from Very Thankful and Loyal client, who I did a great job for. I decided to celebrate her and that made all the difference. Thanks for the tip!

Jeena Belil

I have kept a "success file" since my Insurance Company days. Reviewing it every once in a while serves as a pick-me-up when needed. Great article Allison!

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  • Allison C. Shields
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