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September 21, 2011


Loretta Ruppert - LexisNexis Law Billing Software

Allison, nice recap and very sound advice to protect both attorney and client best interests. Clear, forthright communication at the onset of the relationship is important for both sides. Talking about key variables and "what if" scenarios for rate increases will build trust, confidence and transparency -- something that goes along way in client retention and a healthy relationship.

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  • Allison C. Shields
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